Shipping policy

Tripay LLC

 

Effective Date: November 23, 2025

Tripay LLC (“Tripay,” “Company,” “we,” “us,” or “our”) provides shipping services for all physical merchandise purchased through our Services, including but not limited to luggage, travel bags, apparel, outdoor and adventure gear, accessories, and limited-edition items (collectively, the “Merchandise”). This Shipping Policy (“Policy”) governs the shipment of Merchandise, delivery expectations, risk allocation, insurance options, and customer responsibilities.

By placing an order with Tripay, you acknowledge that you have read, understood, and agreed to this Policy in full.

1. Scope of Shipping Services

Tripay ships a comprehensive range of Merchandise, including:

  • Luggage, suitcases, and travel organizers

  • Technical, performance, and casual apparel

  • Outdoor, adventure, and camping equipment

  • Travel accessories, hydration gear, and wearable items

  • Branded, limited-edition, and promotional merchandise

All shipments are facilitated via independent third-party carriers (e.g., USPS, UPS, FedEx, DHL) and are subject to the carriers’ terms, conditions, and operational limitations. Tripay is not responsible for the acts or omissions of carriers beyond our control.

2. Shipping Rates & Fees

  • Shipping fees are calculated at checkout based on weight, dimensions, destination, and carrier selection.

  • Tripay may offer promotional or discounted shipping, which is time-limited and non-transferable.

  • International shipments may incur customs duties, import taxes, or other local fees, which are the sole responsibility of the customer.

  • Tripay reserves the right to adjust shipping rates, service fees, and carrier options at any time.

3. Order Processing & Confirmation

  • Orders are processed upon confirmation of payment.

  • Customers are responsible for providing accurate billing and shipping information.

  • Tripay may delay, suspend, or cancel orders due to:

    • Stock unavailability or inventory discrepancies

    • Payment verification issues

    • Legal, regulatory, or carrier restrictions

  • Order confirmation emails are sent upon receipt; shipment notifications are sent when packages are dispatched.

4. Estimated Shipping Timeframes

Shipping Type Estimated Delivery Timeframe
Domestic Standard 5–6 business days
Domestic Expedited 3–4 business days
International Standard 9–21 business days
International Expedited 5–10 business days


Note: All shipping times are estimates. Delays may occur due to carrier performance, customs processing, holidays, natural disasters, or other force majeure events. Tripay is not liable for delays beyond its reasonable control.

5. Tracking & Notifications

  • Shipment tracking information is provided via email or account dashboard once the order is dispatched.

  • Customers are responsible for monitoring tracking updates and ensuring accurate delivery.

  • Tripay is not liable for packages delivered to incorrect addresses due to customer error.

6. Risk of Loss & Delivery Responsibility

  • Risk of loss or damage passes to the customer upon carrier delivery confirmation.

  • Tripay is not responsible for lost, stolen, or misdelivered packages after shipment confirmation.

  • For high-value orders, customers are strongly encouraged to request insured shipping or provide secure delivery addresses.

7. Damaged, Lost, or Stolen Packages

  • Notify Tripay within 7 days of delivery confirmation for damaged, lost, or stolen items.

  • Tripay will assist in filing claims with carriers and coordinate resolutions.

  • Potential resolutions include:

    • Carrier insurance claim

    • Replacement shipment

    • Refund subject to inspection and carrier policies

  • Tripay cannot guarantee carrier compliance or outcomes, but will use reasonable efforts to support the customer.

8. International Shipping

  • Customers are responsible for customs duties, import taxes, and local regulations in their country.

  • Tripay is not responsible for additional charges or delays imposed by foreign authorities.

  • Certain products may be restricted or prohibited in specific regions; customers should verify eligibility before ordering.

9. Special Shipping Considerations

  • High-Value Items: Orders exceeding $200 in value are strongly recommended to include insurance.

  • Perishable or sensitive items: Tripay does not ship perishable goods without special arrangements; delays may compromise product integrity.

  • Restricted Items: Tripay may refuse shipment of items restricted by law or carrier policies.

  • Bulk or Corporate Orders: Large shipments may require special handling, lead times, or shipping fees.

10. Delivery Attempts & Address Issues

  • Carriers may attempt delivery multiple times.

  • Customers are responsible for providing secure and accurate addresses.

  • Packages returned due to incorrect or incomplete addresses may incur additional shipping fees.

11. Returns, Exchanges, & Refunds

  • Merchandise may be returned within 30 days of delivery if unused and in original packaging.

  • Custom, personalized, or limited-edition items are non-refundable.

  • Refunds or replacements are processed after inspection.

  • See Tripay’s Return & Refund Policy for detailed instructions.

12. Shipping Insurance

  • Optional shipping insurance may be offered at checkout.

  • Insurance covers loss, theft, or damage in transit according to carrier and policy terms.

  • Customers choosing uninsured shipping assume full risk.

13. Carrier Limitations

  • Tripay uses reputable carriers but cannot control carrier operations.

  • Carriers may impose:

    • Weight or size restrictions

    • Delivery limitations in remote or high-risk areas

    • Special handling procedures

14. Customer Responsibilities

Customers agree to:

  • Verify shipping addresses for accuracy.

  • Accept responsibility for customs, duties, or taxes for international shipments.

  • Inspect packages upon receipt and report issues promptly.

  • Provide necessary cooperation for carrier claims or disputes.

15. Force Majeure

Tripay is not liable for delays or failures caused by:

  • Natural disasters, extreme weather, or pandemics

  • Carrier strikes, labor disputes, or operational disruptions

  • Government mandates, customs inspections, or travel restrictions

  • Terrorism, civil unrest, or other unforeseen events

16. Communication & Support

For shipping inquiries, lost or damaged packages, or special requests, please contact:

Tripay LLC
📧 General Inquiries: inquire@tripay.online
📧 Customer Support: help@tripay.online
📧 Customer Support: support@tripay.world
📍 Address: 615 Rogers Ave, Brooklyn, NY 11225

17. Modifications

Tripay reserves the right to update or revise this Shipping Policy at any time. Updates will be posted with an updated Effective Date. Continued use of Services constitutes acceptance of the updated Policy.