Accessibility Statement

Effective Date: November 23, 2025
Issued by: Tripay LLC
615 Rogers Ave, Brooklyn, NY 11225
United States

1. Our Commitment to Digital Inclusion

Tripay LLC (“Tripay,” “the Company,” “we,” or “our”) is firmly committed to providing an accessible and inclusive online experience for all individuals, regardless of ability, disability, or technology use. We believe that accessibility is not only a regulatory requirement, but a moral responsibility and a foundational component of our service philosophy.

Our mission centers around enabling seamless global travel experiences. To uphold that mission, we must ensure that every user— including those who rely on assistive technologies—can access, understand, and engage with our digital platforms without barriers.

Tripay is actively implementing comprehensive accessibility initiatives equivalent in scope to those used by major international corporations and global travel service providers.

2. Accessibility Standards We Follow

Tripay strives to meet and exceed the standards outlined in:

✔ Web Content Accessibility Guidelines (WCAG) 2.1 Level AA

The internationally recognized benchmark for accessible digital design.

✔ Section 508 of the U.S. Rehabilitation Act

Applicable to digital services used by government entities and customers.

✔ Americans With Disabilities Act (ADA Title III)

Ensuring equitable access to public-facing digital services.

✔ W3C Web Accessibility Initiative (WAI) Best Practices

We use these standards as the foundation for our design, development, and content decisions.

3. Technical Measures Implemented

Tripay has implemented, and continues to enhance, accessible technologies and code structures, including but not limited to:

Perceivable Content

• Text alternatives for all non-text elements

• Screen-reader compliant document structure

• High-contrast color palettes

• Scalable text sizing (200%+ zoom compatibility)

• Accessible image descriptions (ALT text)

Operable Interface

• Full keyboard navigability without requiring a mouse

• Skip-navigation links

• Predictable focus indicators

• Logical tab ordering

• Accessible dropdowns, modals, forms, and interactive elements

Understandable Information

• Consistent user interface patterns

• Clearly labeled form fields

• Accessible error notifications and confirmation messages

• Legible typography and spacing

Robust Compatibility

• Tested with assistive technologies including

  • NVDA

  • JAWS

  • VoiceOver

  • TalkBack

• Designed to function on:

  • Windows, macOS, iOS, Android, Linux

  • Chrome, Firefox, Safari, Edge

Our infrastructure is engineered for maximum interoperability and ongoing accessibility resilience.

4. Internal Accessibility Governance Framework

Tripay follows a structured governance model similar to major multinational corporations. Our framework includes:

a. Accessibility Compliance Leadership

A designated Accessibility & Digital Compliance Officer oversees policy adherence, legal compliance, vendor alignment, and ongoing improvement.

b. Internal Accessibility Committee

A cross-department group comprised of:

• UX/UI

• Engineering

• Legal

• Customer Support

• Quality Assurance

• Executive Oversight

c. Mandatory Accessibility Training

All product, engineering, and content staff undergo:

• WCAG 2.1 training

• Screen reader usage training

• Accessibility code review processes

• Inclusive design education

d. Documentation & Compliance Controls

We maintain formal procedures for:

• Development accessibility checklists

• Pre-launch accessibility audits

• Issue tracking and remediation logging

• Vendor accessibility evaluations

This corporate-grade structure ensures accessibility remains a core operational priority.

5. External Reviews & Accessibility Audits

Tripay engages third-party accessibility experts to conduct:

• Annual accessibility audits

• Detailed WCAG compliance assessments

• Assistive-technology compatibility reviews

• Legal compliance reviews under ADA & Section 508

These independent assessments ensure objectivity and accountability.

6. Continuous Improvement & Roadmap

Accessibility is an evolving standard, and Tripay is dedicated to continuous advancement, including upcoming enhancements:

• User-controlled accessibility preferences (contrast, text size, motion reduction)

• Increased captioning and transcript availability for media

• Additional ARIA landmark improvements

• Expanded support for low-vision, dyslexia-friendly, and cognitive accessibility patterns

• Enhanced keyboard mechanics for complex UI components

• Dedicated Accessible Travel Resources section

We view accessibility as a long-term corporate investment, not a one-time project.

7. Third-Party Tools & Vendor Accessibility

Tripay uses third-party applications such as payment processors, maps, chat widgets, and embedded partners. While we strive to partner only with accessible vendors, we do not control the accessibility of third-party platforms.

However, whenever possible, we:

• Review vendor WCAG statements

• Request VPATs (Voluntary Product Accessibility Templates)

• Encourage modifications when issues are identified

Tripay maintains accountability standards for all third-party partners wherever practical.

8. Requesting Accommodations

We are committed to ensuring that all users can access our services effectively. Tripay provides reasonable accommodations on request, including assistance with:

• Navigating the website

• Gathering booking or service information

• Completing transactions

• Accessing documents in alternate formats

• Understanding travel resources or policies

To request an accommodation, please contact our accessibility team.

9. Reporting Accessibility Issues

If you experience any difficulty or encounter barriers on our website, we want to hear from you immediately.

Accessibility Support Contact

Email: help@tripay.online
Alternate Email: inquire@tripay.online
Business Address: 615 Rogers Ave, Brooklyn, NY 11225
Response Time: Typically within 1–2 business days

When reporting an issue, please include (if available):

• URL of the page

• Description of the problem

• Device type

• Browser type and version

• Assistive technology used

We take all accessibility concerns extremely seriously and work to resolve issues promptly.

10. Non-Discrimination Commitment

Tripay LLC does not discriminate on the basis of disability in the provision of its services, communications, or electronic content. We comply with all applicable federal, state, and international anti-discrimination laws.

11. Statement of Good Faith Compliance

Tripay certifies that reasonable, continuous, and good-faith efforts are being made to comply with all relevant accessibility regulations. While accessibility standards evolve, our commitment remains firm.

We believe that every user—regardless of ability—deserves an equitable, dignified, and consistent experience.

12. Updates to This Accessibility Statement

Tripay may update this Accessibility Statement periodically to reflect improvements, regulatory changes, or advancements in technology. The “Effective Date” reflects the latest revision.