Privacy policy

Tripay LLC


Effective Date: November 23, 2025

This Privacy Policy (“Policy”) governs the collection, use, disclosure, storage, transfer, and protection of personal information by Tripay LLC (“Tripay,” “Company,” “we,” “us,” or “our”) in connection with all of Tripay’s platforms, websites, online storefronts, digital applications, mobile experiences, customer service channels, and all merchandise-related transactions and features (collectively, the “Services”).

Tripay LLC operates its e-commerce and digital commerce environment in partnership with Shopify Inc. (“Shopify”), which provides hosting, infrastructure, payment processing, and ancillary services.

This Policy is designed to comply with all applicable domestic and international privacy regulations, including, without limitation, the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), General Data Protection Regulation (GDPR), UK Data Protection Act, and other relevant global privacy frameworks.

By accessing, browsing, or transacting through the Services, you expressly acknowledge that you have read, understood, and consented to the terms of this Policy. If you do not agree with any part of this Policy, please discontinue use of the Services immediately.

1. INFORMATION WE COLLECT

Tripay may collect information about you through multiple channels, including directly from you, automatically via devices, or through third-party integrations. Depending on your interactions with our Services, information collected may include, but is not limited to:

1.1 Personal Identifiers

  • Full legal name

  • Billing and shipping addresses

  • Telephone numbers and email addresses

  • Government-issued identification (only as necessary for fraud prevention, customs clearance, or regulatory compliance)

1.2 Financial & Transaction Data

  • Cardholder name and partial card information (never full card numbers or CVV)

  • Payment method and confirmation details

  • Purchase history, refunds, and returns

  • Subscription, membership, or order fulfillment data

All financial information is handled in compliance with PCI-DSS standards.

1.3 Commercial & Behavioral Information

  • Products viewed, purchased, or added to cart

  • Wishlist or favorites

  • Customer profiling data

  • Shopping and merchandise behavior (e.g., luggage, travel bags, apparel, outdoor gear)

  • Preferences and inferred interests for product recommendations

1.4 Customer Communications

  • Emails, chat transcripts, support requests, forms, surveys

  • Records of inquiries, complaints, and issue resolutions

1.5 Technical & Device Data

  • IP address, device type, operating system, and browser

  • Session duration, page visits, click-stream data

  • Geo-approximation (non-GPS)

  • Crash reports and security-related identifiers

  • Unique browser/device signatures

1.6 Inferred & Analytical Data

  • Behavioral patterns, shopping interests, and purchase trends

  • Demographic and preference inferences

  • Marketing segments, advertising targeting, and recommendation models

1.7 Third-Party Data

  • Shopify, payment gateways, fraud prevention partners

  • Logistics and shipping providers

  • Marketing networks, affiliates, and social media platforms (if you interact)

2. METHODS OF COLLECTION

2.1 Direct Interaction

  • Account creation

  • Placing orders or subscriptions

  • Submitting inquiries or forms

  • Participating in promotions or loyalty programs

  • Writing reviews or providing feedback

2.2 Automated Technology

  • Cookies, pixels, and web beacons

  • Behavioral analytics and device fingerprinting

  • Shopify-provided tracking and reporting systems

2.3 Third-Party Sources

  • Payment processors and gateways

  • Affiliate and marketing partners

  • Shipping and logistics carriers

3. PURPOSES OF INFORMATION USE

Tripay uses personal information for lawful, legitimate, and necessary purposes related to merchandise retail, operations, and customer experience, including:

3.1 Order Fulfillment & Service Delivery

  • Processing orders, returns, and refunds

  • Shipping merchandise and related accessories

  • Issuing receipts, invoices, and confirmations

  • Fraud prevention and identity verification

3.2 Account & Profile Management

  • Managing login credentials and user accounts

  • Saving preferences and purchase history

  • Personalizing merchandise recommendations

3.3 Customer Service

  • Responding to inquiries and complaints

  • Investigating issues and resolving disputes

  • Confirming shipments and delivery status

3.4 Marketing & Communications

  • Sending promotions, newsletters, or product updates

  • Delivering personalized marketing campaigns

  • Conducting analytics and performance optimization

  • You may opt-out of marketing communications at any time

3.5 Legal, Compliance & Security

  • Compliance with U.S. and international law

  • Maintaining tax, accounting, and business records

  • Detecting and preventing fraud, abuse, or unauthorized access

  • Protecting systems, users, and assets

  • Enforcing Tripay’s Terms of Service

4. DISCLOSURE OF INFORMATION

Tripay may disclose personal information only as necessary, under strict contractual or legal obligations:

4.1 Service Providers

  • Shopify, payment processors, shipping partners, cloud vendors, analytics providers, CRM tools, marketing platforms

  • Bound by contractual confidentiality and security obligations

4.2 Business Partners

  • Advertising networks, promotional partners, affiliates

4.3 Legal Authorities

  • Subpoenas, court orders, or regulatory requirements

  • Fraud prevention, investigations, or public safety protection

4.4 Corporate Transactions

  • Acquisitions, mergers, reorganizations, or transfers of assets

  • Successor entities will assume information under comparable safeguards

5. SHOPIFY & THIRD-PARTY RESPONSIBILITY

Shopify operates as both:

  • A Processor on behalf of Tripay for customer data

  • An Independent Controller for cross-merchant analytics, fraud detection, and technical purposes

Tripay encourages review of Shopify’s Privacy Policy: Shopify Privacy

6. COOKIES & TRACKING TECHNOLOGIES

Tripay employs cookies, pixels, and scripts to:

  • Authenticate users and maintain sessions

  • Remember preferences

  • Enhance performance, security, and user experience

  • Deliver personalized advertising

Users may disable cookies, but some features may be limited or unavailable.

7. DATA RETENTION & STORAGE

Tripay retains personal information only for as long as necessary to:

  • Fulfill orders and merchandise transactions

  • Maintain accounts and services

  • Comply with legal obligations

  • Resolve disputes or claims

Data may be stored in the U.S. or in jurisdictions where Shopify or third-party providers operate, with appropriate security safeguards.

8. INFORMATION SECURITY

Tripay employs industry-standard measures:

  • Encryption in transit and at rest

  • Access controls and authentication protocols

  • Multi-layer firewalls and intrusion detection

  • Regular audits, monitoring, and vulnerability assessments

  • Fraud intelligence and monitoring systems

No method of data transmission is perfectly secure. Tripay does not guarantee absolute security.

9. INTERNATIONAL DATA TRANSFERS

Tripay may transfer personal information globally. Where required, Tripay relies on:

  • Standard Contractual Clauses

  • Adequacy determinations

  • Lawful cross-border transfer mechanisms

10. USER RIGHTS

Depending on jurisdiction, you may have rights including:

  • Access, correction, and deletion of personal information

  • Data portability and restriction of processing

  • Opt-out of marketing and targeted advertising

  • Withdrawal of consent

  • Appeal of automated decisions

  • Non-discrimination in exercising privacy rights

To exercise rights, contact: help@tripay.online

11. CHILDREN’S PRIVACY

Tripay does not knowingly collect information from children under applicable age limits. If you believe your child provided data, contact Tripay for removal.

12. THIRD-PARTY LINKS

Tripay may provide links to third-party websites or platforms. Tripay is not responsible for third-party privacy practices.

13. POLICY CHANGES

Tripay may update this Policy at any time. Updates will:

  • Reflect a revised effective date

  • Replace prior versions on the website

  • Notify users as legally required

Continued use of the Services constitutes acceptance of the updated Policy.

14. CONTACT INFORMATION

For privacy inquiries, requests, or concerns:

Tripay LLC
📧 General Inquiries: inquire@tripay.online
📧 Support: help@tripay.online | support@tripay.world
📍 Address: 615 Rogers Ave, Brooklyn, NY 11225
Official Domains: tripay.world | tripay.shop